Screenshots

See below for a snapshot of the Live Chat application and how it works.

Easy to Set Up!

Just copy the html code from the application, insert it on your web pages, and voila! You have live chat!

Personalize!

Upload your logo, and make your live chat account branded for your company!

Create your own Knowledge base!

Knowledge base keeps your agents efficient, and the customer service messages consistent.
Add URL links whenever you want to direct your customers to a specific page.

Easy to Use!

  1. Chat with multiple customers simultaneously.
  2. Transfer to a supervisor if the agent needs more support to help the customer.
  3. Select the right response from the knowledge base items, and answer the customer in one click.
  4. Track custom fields if you want to.
  5. Know where the customer is from.

Categorize Tickets!

Keep your chat tickets organized with different categories.

Take Proactive Action!

Analyze what type of chat tickets you are receiving, and take necessary actions to improve customer satisfaction.
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CONNECT WITH YOUR CUSTOMERS!

  • Increase customer satisfaction
  • Retain customers
  • Grow revenue
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To contact us about our inbound email solutions and live chat product, please call us at

1-800-260-8050 ext 500
or email us at  sales@bamboocricket.com

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