What is Live Chat?
Live Chat is online software that facilitates communication with your customers and website visitors in real-time. Live chat is a cost-effective online tool that helps you sell your product online and give superior customer support service. 

Why do we need it?
More than 33% of online retailers this year will add some degree of online customer service to their website, and according to Forrester, online sales are expected to grow approximately 14% annually until 2012. Clients that do not have live chat functions on their website are foregoing the opportunity to provide immediate customer service, and possibly losing a sale. 

Customer expectations have also changed. The customer or prospect controls the relationship and there is a growing expectation of timely information and service to meet their needs. Customers expect to be able to communicate in their channel of choice (online, phone, retail, click to chat or click to talk with an agent). It is important for businesses to ensure that their customers can switch between channels effortlessly since customers want a unified process of engagement across all the different touch points.

Considering customers want to speak with you, how and when it’s convenient for them, Bamboo Cricket Live Chat is an indispensible tool that allows clients to quickly and consistently engage with their customers in real-time, thereby increasing customer satisfaction, retaining customers and increasing revenue.

How can Bamboo Cricket help us?
Bamboo Cricket brings you the feature sets and expertise to make your live chat program a success! 

Our application is filled with functionality that makes it easy to quickly and effectively communicate with your customers.  Plus, our team of knowledgeable staff provides an unprecedented level of support whether you use the application on a self-serve basis, full-service basis or somewhere in between.

Learn more about our application features and pricing/service levels or finding out more information in our FAQ section.