What is Inbound Email Management?
Inbound email management helps you capture all the reply emails that come in from your website, your email marketing campaigns, or direct inquiries, so you can efficiently process them and respond to your customers.

Why do we need it?
Considering that many customer inquiries arrive in email, as it is a natural 2-way communication tool, companies that do not respond to inbound email are in jeopardy of losing their existing customers or prospects because they are not servicing them properly.  The Bamboo Cricket tool helps staff be as efficient as possible, so that they can help more customers.

Customer expectations have also changed. The customer or prospect controls the relationship and there is a growing expectation of timely information and service to meet their needs. Customers expect to be able to communicate in their channel of choice (online, phone, retail, click to chat or click to talk with an agent). It is important for businesses to ensure that their customers can switch between channels effortlessly since customers want a unified process of engagement across all the different touch points.

Considering the cost of acquiring new customers these days, Bamboo Cricket Inbound Email Management is an indispensible tool that allows clients to quickly and consistently process their inbound emails, thereby increasing customer satisfaction, retaining customers and increasing revenue.

How can Bamboo Cricket help us?
Bamboo Cricket brings you the feature sets and expertise to make your inbound email management program a success! 

Our application is filled with functionality that does a lot of the heavy lifting when it comes to communicating with customers and keeping your data up to date.  Plus, our team of knowledgeable staff provides an unprecedented level of support whether you use the application on a self-serve basis, full-service basis or somewhere in between.

Learn more about our application features, pricing/service levels and how it was made for the email marketer.