BambooCricket Managed Services

Bamboo Cricket services are available as a full-service offering where we handle all your needs with our US-based team of experts. Prices are based on your monthly volume and customization.

Please contact us for a quote.



Benefits

• You can expand or shrink your customer support department according to your business needs.
• We have efficient and knowledgeable staff to help you take care of customer support while you concentrate on selling and bringing in revenue.
• No need to over-spend to provide the best level of customer service to your customers.
• Even if you handle customer support internally during the day, we can take care of your customers during off hours when you leave work to rejuvenate and spend time with your family.

Just starting out and don’t have a customer service department?

Business is expanding so fast that your customer service department is busting at the seams?

You have staffed your customer service team for 9am-5pm, but you want to provide 24-hour customer service on your website?

A big marketing promotion next month is going to generate the sales you are hoping for, but you are concerned about the customer service spike that will flood in as well?

Take a look at Bamboo Cricket Managed Services. We may have just the right solution to take care of your dilemma, help you preserve your current customers, and attract new ones.

Each of our customer service representatives is certified on using our application, before they become eligible for assignments.


Packages available

Managed Inbound Email Processing

We will set up the system to receive your inbound customer service emails.

We will jointly develop an inbound processing matrix with you, and identify scenarios we can process, along with scenarios you would like to handle.

We will set up automated rules where feasible for filtering out of office and spam email messages, and manually process remaining customer service requests.

If we are to perform inbound email processing for you during off hours only, we will follow a documented process when you hand over to us at the end of a working day and when we hand over back to you at the start of the next business day.

Daily and monthly management reports outlining detailed statistics are accessible via the web.

A dedicated account manager is assigned to your account.

Integration with your system and/or customized reports can also be made available. Ask to speak with one of our sales representatives for additional details.

Managed Live Chat Processing

We will work with you to identify potential customer service questions, and draft suitable responses.

We will load these questions and answers into our knowledge base. This way, our customer service representatives can quickly identify the answer, then drag and drop the answer into the live chat window.

We will identify the number of customer service representatives suitable for your needs, and provide training to highlight your unique requirements.

If we are to perform live chat service for you during off hours only, we will follow a documented process when you hand over to us at the end of a working day and when we hand over back to you at the start of the next business day.

Daily and monthly management reports outlining detailed statistics are accessible via the web.

A dedicated account manager is assigned to your account.

Integration with your system and/or customized reports can also be made available. Ask to speak with one of our sales representatives for additional details.

Combined Managed Inbound Email and Live Chat Processing

The services provided is a combination of the inbound email processing services, and live chat processing services.

Take advantage of our combined pricing when you sign up for the combined managed services.

Ask to speak with one of our sales representatives for additional details.