• Live Chat
• No downloads or plug ins
• Web based application
• Email management
• Free Upgrades
• Knowledgebase
• Premade Messages
• Live Support (8:00 a.m. to 8:00 p.m. EST)
• SSL
• Reporting
• Customer History (tracked by ticket)
• Ticket management (search tickets by type, customer)
• User Permissions
• Chat transcript search
• Transfer chat to another operator
• Missed call logs
• Queue placement indicator
• Rule Management
• Export chat transcript
• User defined catagories
• Templates
• Operator status controls
• Advanced HTML support
• Print chat

• Block visitors from chats (an ignore list)
• Folders
• Instant on line chat history
• Canned message folders
• User defined catagories
• Separate user rules
• Account restriction (permission)
• Ability to review past chats
• Transfer Chat
• Ability to sort Chats based on date, subject and status
• Archive Restrictions
• Transcript restrictions
• Search chat logs
• Quality Monitoring
• Efficiency Reporting
• Full Service Solution (additional Cost)
• Multi language support
• Private messaging
• Spell checker
• Typing indicator
• Chat satisfaction surveys pre/post
• Real-time vistior information
• Geographic visitor locator

• Ticket Management
• Ability to send emails
• Send Attachments
• Reporting
• Manage Settings (granular user settings)
• Integrated spam filters
• Receive emails from multiple accounts
• Attachment policy

• Monitor & Manage inbound email for corrective action
• Canned letters
• CAN-SPAM Compliance
• Automated handling of customer service unsubscribe request & change of address
• Flexible business rule

BambooCricket Product Benefits

Customized & Flexible Services

• Full Service Email Response Programs
• Integration with Multi Channel CRM Systems

Increased Customer Satisfaction

• Monitor & Manage Inbound Email Trends for Corrective Action
• 100% Email Response
• Immediate Handling of Customer Service, Unsubscribe Requests and Change of Address by Clients
• Can-Spam Compliance
• Improve customer satisfaction, customer retention and client engagement
• Increase conversions and sales
• Reduce customer service costs
• Enhance your brand
• Make your customer service representatives more productive
• Minimize the risk of regulatory breaches and the potential for human error

Enhanced Client Retention & Acquisition

• Improved List Management
• Enhanced SPAM handling & management
• Increased Email Delivery

Cost Effective Email Response

• Savings in Processing and Operational Expenses
• Improved Accuracy and Audit Trail
• Effective Scale Up and Down Program as Business Dictates